Privacy Policy

Last Updated: November 11, 2026 · Sultanate of Oman (MOCIIP Registered CR-1148920)

Data Protection & Privacy

FixIt Technologies LLC complies with Oman Personal Data Protection Law (Royal Decree No. 6/2022). We collect only data strictly necessary to fulfill roadside breakdown assistance, dispatch technicians, and process secure payments.

1. Information We Collect

To provide high-accuracy dispatch and service delivery, we collect:

Account Details: Name, verified mobile phone number (via Twilio SMS OTP), and email address.
Precise Location Data: GPS coordinates while placing a breakdown or service request to dispatch the closest flatbed or master technician.
Service Photos & Proof: On-site breakdown or damaged pipe photographs captured by customers to provide accurate quotes.

2. How We Use Your Information

Your information is used solely to:

Broadcast live leads to licensed nearby technicians.
Facilitate in-app communication and ETA tracking during active jobs.
Process payments via PayPal or FixIt Wallet escrow without sharing your credit card details with vendors.

3. Data Security & Storage

All sensitive credentials and database transactions are encrypted using AES-256 and HTTPS/TLS 1.3 standards. No plaintext keys or private identification documents are exposed to public endpoints.

4. Your Rights

You have the right to review, update, or request the deletion of your account and personal history at any time through the in-app Account Settings or by emailing privacy@fixit-now.xyz.