14-Day Warranty & Refund Policy

Guaranteed Protection · Sultanate of Oman (MOCIIP Registered CR-1148920)

Official Money-Back & Free Revisit Guarantee

Every job completed through the FixIt marketplace is protected by a 14-day warranty guarantee. If the issue is not fixed, the vendor must revisit free of charge or full payment is refunded.

1. Coverage Period

The 14-day warranty begins from the exact timestamp the customer marks the job as COMPLETED in the FixIt App and approves the final escrow payment.

2. What is Covered

AC & Refrigeration: Gas leakage at joints, electrical wiring faults, cooling performance failure.
Plumbing: Burst pipes, joint leaks, pressure pump installation faults.
Electrical: Circuit breaker trips, short circuits, faulty switchboard connections.
Automotive Repairs: Mechanical adjustments, jump-start diagnostics, tire valve replacements.

3. How to File a Warranty Claim

To file a claim under your 14-day guarantee:

Open the FixIt App and navigate to Orders $\rightarrow$ Completed Orders.
Select the specific order and tap Need Help? $\rightarrow$ File 14-Day Warranty Claim.
Upload a short photo or video showing the recurrence.
The platform will automatically dispatch the original technician or reassign an emergency pro within 4 hours.

4. Escrow Protection & Refunds

If the technician fails to honor the warranty or resolve the defect within 24 hours of notification, platform escrow support will cancel the payout and return 100% of the funds to your FixIt Wallet or original payment method.